Original topic:

Fingerprint slow issue after oneui7 update in samsung M35

(Topic created on: Saturday)
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hanbanchan
Beginner Level 3
Options
Galaxy M
I own a samsung m35 5g and it's a new phone
But I feel like the fingerprint is pretty slow. This phone was preloaded with oneui 7 as I got it a week ago.
But 2 months before my brother got the same phone with the specifications being all similar to the one I have now. But when I tested it out its fingerprint sensor was really fast. And the phone was on oneui 6.
So now I feel like one ui 7 is the reason that made the fingerprint on my phone slow. 
So I hope they fix it soon. Cus it's really irritating.
6 Comments
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy M
You're welcome to here.
gipsysd
Active Level 1
Galaxy M
yes my device also
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Umesh07
Active Level 7
Galaxy M
I think you get used phone
hanbanchan
Beginner Level 3
Galaxy M
I checked everything like activation date and all
It was all correct
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