Samsung Galaxy M35 charging issue

[Samsung_Zgvd081]

Hi,

Recently I bought a new Samsung Galaxy M35 6/128 variant.There is only fast charge option available and no super fast charging option available under settings>battery>charging test.I have 3 different chargers of 15 watt(came with my previous official phone galaxy m21),original 25 watt samsung adapter which I bought for this phone and 33 watt charger from another company...Choose any one of them and my phone takes a whopping 2 hours and 40 minutes to sometimes even 3 hours to get 0-100% charge..All three chargers can properly my other devices at home..I believe my M35 gets charged at no more than 15 watt...Could you tell me How can I get rid off it?Should I replace it with a new one as guarantee is still available...:(

[gaganShyam]

Yes go first it , make sure you don't have regrets.

[cool9073]

Turn off battery optimisation, then turn on fast charging and then try with the official 25w samsung charger and the cable given in the box... I'm also using the m35 8-128gb model, it charges in 1 hour 35 minutes with the original 25w charger

[Samsung_Zgvd081]

Do you have any "super fast charging" option under battery settings?

[cool9073]

No, super fast charging is available only on flagship devices which support 45w charging

[Nagesh2425]

Goto settings>open battery >scroll down>open charging setting >turn on fast charging option

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you have already done the possible troubleshooting steps on your device but still facing issue. So, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Samsung_Zgvd081]

Thanks everyone,the problem has been solved.I went to the shop,replaced my newly bought 25 watt adapter and now it works perfectly.I also researched and came to know that my 33 watt charger from another company isn't compatible with "PD" charging technology, that's why it cannot fast charge my phone...