M53 incoming call glitch

[galaxym535g]

During incoming call in m53 5g display screen will stop while receiving call.call is recieved but screen shows incoming for 4,5 seconds. Sabko jo raha hai kya ye problem??????

[Wodehouse]

The issue you're experiencing, where the screen freezes or delays when receiving an incoming call on your M53 5G, could be due to various reasons. Here are some potential causes and solutions:

Potential Causes
1. *Software glitch*: A temporary software issue might be causing the screen to freeze.
2. *Conflict with third-party apps*: An app might be interfering with the phone's ability to handle incoming calls.
3. *Poor network connectivity*: Weak or unstable network signals could be causing the delay.
4. *Hardware issue*: A hardware problem, such as a faulty proximity sensor, might be causing the screen to malfunction.

Troubleshooting Steps
1. *Restart your device*: A simple reboot can often resolve software-related issues.
2. *Check for software updates*: Ensure you're running the latest software. Go to Settings > Software update > Download and install.
3. *Disable third-party apps*: Try disabling recently installed apps or apps that might be conflicting with the phone's functionality.
4. *Check network connectivity*: Ensure you have a stable network connection. Try restarting your router or switching to a different network.
5. *Clear cache and data of Phone app*: Go to Settings > Apps > Phone > Storage > Clear cache and Clear data.
6. *Reset network settings*: Go to Settings > General management > Reset > Reset network settings.

Additional Tips
1. *Check for proximity sensor issues*: If the proximity sensor is faulty, it might cause the screen to malfunction during calls. Try covering the proximity sensor (usually located near the front camera) during a call to see if it makes a difference.
2. *Visit a Samsung authorized service center*: If none of the above steps resolve the issue, it's possible that there's a hardware problem. Visit a Samsung authorized service center for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support