Original topic:

Auto Restart problem ⚠️

(Topic created on: 03-16-2024 01:09 PM)
836 Views
Russellrana
Active Level 1
Options
Galaxy M
#Help🖐

From last night My phone (Samsung m12) turning off and auto restarting while talking on messenger (meta). I'm facing the problem Only in Messenger.
What should i do??

My friend also facing same problem. His device name is galaxy A04s.
6 Comments
Anonymous
Not applicable
Galaxy M
Uninstall Messenger and use the Messenger you and your friend can access via Facebook.
0 Likes
Russellrana
Active Level 1
Galaxy M
I did this. But....😰
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Aditya620051
Expert Level 5
Galaxy M
Use Messenger lite
0 Likes
goodthings
Expert Level 5
Galaxy M
Kindly reset factory data without backup of apps then try to it's again. Also turn off Auto restart in device care too. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

There are two methods to disable the auto restart function
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

Reset settings: Tap on Settings>General Management> Reset and then tap on Reset settings.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support