Original topic:

Major problem after updating to One UI 7, M34 5G.

(Topic created on: 2 weeks ago)
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xS_M
Beginner Level 2
Options
Galaxy M

Phone model: Samsung Galaxy M34 5G

Problem faced: Charging issue, noticed and issue arised after updated to One UI 7

Troubleshooting done and how it got TEMPORARILY fixed:

1) Restarting the phone temporarily fixed, seeing this I set up auto restart every day at 2am in the morning. A day or two later the problem arises again.

2) Cleared cache partition from andriod recovery menu, cleared cache from USB related hidden app.

Charger adapter isn't the problem nor the cable, I connected it to different devices and it worked. I can't keep restarting it its too annoying. This needs a quick fix soon.

6 Comments
Su_Jaan
Active Level 9
Galaxy M
Charging problem Auto Disconnect?
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xS_M
Beginner Level 2
Galaxy M

I'm not sure what you mean, but the charging problem does go away when I restart the phone and then it comes back in one day or two. Then I have to restart once again and this goes on and on. Charging works on other phones but doesn't on this M34 5G One UI 7. It works on older Samsungs.

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ruturaj2123
Active Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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akki057
Active Level 7
Galaxy M
I have facing problem to during 5g voice connection after one ui 7 before this i am able to connect on 5g voice call.... anyone facing same issue...
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Rickydisouza
Active Level 4
Galaxy M
Yes
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