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06-06-2024 08:41 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that when your device runs on a 5G network it handles the higher data speeds and increased network demands. while this, device is connected to multiple network terminals, if the device generates heating while using a 5G network then it will automatically shift to a 4G network to minimize the heat. We would request you to kindly perform the following steps to resolve your issue.
Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps in the link below.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
