Original topic:

5G to 4G issues

(Topic created on: 06-05-2024 07:22 PM)
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SSVG
Active Level 6
Options
Galaxy M
Network fluctuations on my phone
When mobile heats up it switches from 5G to 4G in even outside full signal area
Samsung please look over the issue 



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6 Comments
KKChauhan007
Active Level 4
Galaxy M
I also faced this issue in s21fe sd888
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SSVG
Active Level 6
Galaxy M
oh no even though flagship facing this issue
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KKChauhan007
Active Level 4
Galaxy M
Yes, if i use in very high speed 5G network coverage and download any big file in high speed, in 5 minute suddenly switch 5g to 4g and mobile also heat
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Nobyos
Active Level 8
Galaxy M
All Samsung flagship phones have this problem
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Umangmathur
Expert Level 5
Galaxy M
Try factory resetting your device
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that when your device runs on a 5G network it handles the higher data speeds and increased network demands. while this, device is connected to multiple network terminals, if the device generates heating while using a 5G network then it will automatically shift to a 4G network to minimize the heat. We would request you to kindly perform the following steps to resolve your issue.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps in the link below.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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