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07-31-2020 12:07 AM in
Galaxy J- Mark as New
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08-01-2020 11:55 AM in
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08-05-2020 05:46 PM in
Galaxy JDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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08-07-2020 01:29 AM in
Galaxy Jhi
I have tried the above setting and still my phone will not connect to 4G+ network whereas before the update my phone was connecting to 4G+ network and now it is just on H or H+ all the time.
i have called my service provider and they have tried resetting the 4G service from their end and still the problem persists.
please help.
thanks
