Galaxy j5 J500M

[WCarp]

I have a Samsung Galaxy J5 J500M phone. My phone provider, Tracfone, has notified me saying:

"Your phone and SIM card no longer work on the network." "However you still have time to complete the necessary upgrade to a Voice Over LTE (VoLTE) compatible phone and SIM card. However, it is crucial that you upgrade to a VoLTE-ready phone and SIM card to continue your service with Tracfone. We are offering you a FREE phone and SIM card to help you get VoLTE-ready. Don’t put this off any longer. Act now to claim your free, necessary upgrade."

Is my phone really not VoLTE compatible or is it a SIM card problem? Could you please explain.

I would appreciate your response soon!

Thanks

[Sid_Karna]

Where do you live?

[indiantrueindian]

From which country you are

And as per Information available to Google j5 supports volte
And i think this is a spam message no service provider will gift you a free phone

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support