Hey members my internet turns off automatically when someone calls me but when i call someone it just works fine what is the problem can anyone give me a solution earlier it was working well but when i removed the sim card and then reinsert it from that time it is creating this problem.
if you have data in one sim, and if you call from other sim which has no internet data in this case mobile data will be turn off automatically but if you call from same sim which has data then no such problem of data off
May be your Sim card might have damaged.You apply for a duplicate Sim .Insert that Sim in same slot and see.If then also the problem prevails contact your Sim card connection provider shop whether it is Airtel,Vodafone or Jio .They will correct if there is something wrong with settings.Don't worry.
Kindly follow below given steps in order to resolve the issue:-
1. Reset and set new APN:- Settings >Connections >Mobile networks >Access point name >Reset to defaults >Reset. How to set new APN :- Settings >Connections >Access point name >ADD >Tap on Name >Enter the Name >Tap on OK >Tap on APN >Enter the APN >Tap on OK >Tap on Menu >Tap on Save.
2. Reset the device - Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. How to reset: Settings>General Management>Reset>Reset settings: Reset all settings to their default.
After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.
