Charging problem of J7 nxt (2018)

[Ashik88]

Hello guys, 

In the last 16th February i got an update for my J7 nxt.File size is about: 25.59mb.

After updating this,i got a slow charging problem in my device.Still now I am facing this problem.After 2 Hours charging,I get only 50℅ increasing. But before this update my phone charging was fast, I got aroud 85-100%. Now what should i do?

Please help me to fix my charging problem.

This is the last update file screenshot

[Ehsank]

once check with other cable

[Ashik88]

but my cable is Alright.. 😢

[Ehsank]

i mean to say that check with other cable with same charger, mostly i have seen its due to cable issue so just to make sure try this

[Ashik88]

ok bro i will check.thanks for you opinion

[Ehsank]

👍👍

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support