Ashik88
Active Level 4
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Galaxy J
Hello guys, 
In the last 16th February i got an update for my J7 nxt.File size is about: 25.59mb.
After updating this,i got a slow charging problem in my device.Still now I am facing this problem.After 2 Hours charging,I get only 50℅ increasing. But before this update my phone charging was fast, I got aroud 85-100%. Now what should i do?
Please help me to fix my charging problem.
image
This is the last update file screenshot


6 Comments
Ehsank
Expert Level 5
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Galaxy J
once check with other cable
Ashik88
Active Level 4
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Galaxy J
but my cable is Alright.. 😢
Ehsank
Expert Level 5
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Galaxy J
i mean to say that check with other cable with same charger, mostly i have seen its due to cable issue so just to make sure try this
Ashik88
Active Level 4
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Galaxy J
ok bro i will check.thanks for you opinion
Ehsank
Expert Level 5
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Galaxy J
👍👍
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Samsung_Support1
Moderator
Moderator
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Galaxy J

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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