Android 10 Update Error....On Galaxy J7 Duo!

[AJ1999]

I got Android 10 update on my Samsung Galaxy J7 Duo device today. After download process get completed it gives 2 options "schedule install" or "install now". I hit "install now". The phone then restarts and the update starts installing on a blue screen mode but as soon as it reaches 24% it says "ERROR" and then phone restarts again and a message pops up that firmware software update failed!

Can anyone tell what's going on? Or anyone in the community who has faced same problem with their devices or in particular Galaxy J7 Duo device?

[krmohit]

bhai mere ko abhi tak nhi mila

[chitti1998]

try using smart switch and update

[AJ1999]

how to do that bro?

[chitti1998]

install smart switch on pc/laptop and on mobile. Connect to pc/laptop and open smart switch on pc. it will show the update for your mobile. internet is needed. try this.

[AJ1999]

see guys yahi aa raha hai!

[PaTiL10]

format mobile then software update try

[AJ1999]

hogya bro

[Rithik2]

I too faced thi problem...I tried 2nd time and it was same😔

Please fix this problem soon.

[AJ1999]

try third time bro it will work

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

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Samsung Customer Support