Original topic:

Samsung Galaxy J2

(Topic created on: 02-23-2025 07:30 PM)
134 Views
Vadivel123
Beginner Level 2
Options
Galaxy J
My mobile couldn't receive any system update for last 3 years. My ccurrent version is Android 7.1.1 but the play store apps need Android 8.0+ (like youtube doesn't work my phone) it needs only Android 8.0+. How can I do? Please help!!!!
4 Comments
VivekGupta01
Active Level 3
Galaxy J
Change your mobile..
0 Likes
plant35
Active Level 6
Galaxy J
Please change your device. It will not receive any further system update in future.
0 Likes
mdeypramanick
Active Level 4
Galaxy J
Change the device
0 Likes
cs_member10
Expert Level 5
Galaxy J

Dear Samsung member,

Greetings from Samsung Customer Support!

As per your query regarding the software updates for your device, we would like to inform you that after thorough checking, we found that your device is running on an older version of the software (7.1.1). Unfortunately, your device is not eligible for the latest Android OS updates due to its current specifications.

To enhance your experience with the latest software features, we recommend considering an upgrade to a newer device that supports the most recent updates.

If you have any further questions or need assistance, please feel free to reach out.

Warm Regards,
Samsung Customer Support