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02-23-2025 07:30 PM in
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02-25-2025 10:42 AM in
Galaxy JDear Samsung member,
Greetings from Samsung Customer Support!
As per your query regarding the software updates for your device, we would like to inform you that after thorough checking, we found that your device is running on an older version of the software (7.1.1). Unfortunately, your device is not eligible for the latest Android OS updates due to its current specifications.
To enhance your experience with the latest software features, we recommend considering an upgrade to a newer device that supports the most recent updates.
If you have any further questions or need assistance, please feel free to reach out.
Warm Regards,
Samsung Customer Support
