Has anyone else got an issue with the phone's wifi system after recent updates in Samsung Galaxy F 13 sets? Even with full signal indicated i cannot properly access the full capacity of my wifi.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Make sure Wi-Fi is turned ON.
2. Check the router. You can try a simple isolation test with your Wi-Fi network by removing all other devices from the network and trying to add your mobile device first, before adding back in the rest of the devices normally connected.
Note: If you're having trouble with your router, or don't know your Wi-Fi network name & password; please contact your Internet Service Provider.
3. If you're having trouble with your router created by mobile, please allow all devices to connect and unhide the network. Go to Settings >> Connections >> Mobile hotspot & Tethering >> Mobile hotspot >> More/three dots >> Allow device. 4. Unhide the network: - Go to Settings >> Connections >> Mobile hotspot & Tethering >> Mobile hotspot >> More/three dots >> Configure hotspot >> Uncheck hide my device. 5. Reset network settings: - Resetting the network settings will clear out anything potentially interfering with the network connectivity. This will reset all network settings, including those for: • Wi-Fi information • Mobile data information (which will be read from your SIM card and re-saved to the device automatically). • Bluetooth connections. Navigate to the app's screen and tap on Settings >> Tap on General Management >> Tap on Reset >> Tap on Reset Network Setting. 6.Check flight Mode 7. Turn off Power Saving Mode.
8. If the issue is still not been resolved, Reset the device:
IMPORTANT: • Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. • Remember google password before resetting the device because it is required during initial setup. • If you do not remember it, then reset, (Forgot password) your google account. • For this: • Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way"> Next > Enter a new password > Next.
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps).
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
