Original topic:

F23 restarting automatically

(Topic created on: 09-30-2024 07:52 PM)
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Adithya579
Beginner Level 4
Options
Galaxy F
My Samsung F23 6gb/128gb is restarting automatically, displays "Process system isn't responding Wi-Fi and Hotspot are not turning ON. Phone gets overheated and Network downgrade to 4G from 5G I have done factory reset    but problem still not solved .These all issues came after software update to ONE UI 6.1 and Android 14. Samsung is requested to take action on this, a new software update may be released to solve these issues.


10 Comments
ARJUNB
Expert Level 3
Galaxy F

Q. Your Samsung F23 restarting automatically,

*. IF YOUR PHONE IS RESTARTING AUTOMATICALLY, THIS IS FOR HOW LONG IT IS HAPPENING, ALSO TRY TO GO IN DEVICE CARE- AUTO OPTIMIZATION ( HERE U WILL SEE AUTO RESTART IS ON THIS HAPPENS WHEN THE PHONE FEELS TO RESTART ITSELF) BASICALLY YOUR PHONE OR MAYBE U HAVE INSTALLED SOME UNWANTED APP DUE TO WHICH NOW YOUR PHONE IS RESTARTING EVERY NOW AND THEN. TRY THIS MAYBE IT SOLVES YOUR ISSUE OF RESTARTING.

Q. displays "Process system isn't responding Wi-Fi and Hotspot are not turning ON. Phone gets overheated and Network downgrade to 4G from 5G I have done factory reset but problem still not solved .

A. SINCE U HAVE DONE A FACTORY RESET. WHICH U SHOULD HAVE NOT DONE IN THE FIRST PLACE, U COULD HAVE DONE A RESET FOR NETWORT SETTINGS ONLY. THIS PROBLEM WOULD HAVE GOT SOLVED.  YES IF THE PHONE GET HOT THEN IT AUTOMATICALLY SHIFTS TO 4G. I AM SURE U HAVE INSALLED SOMETHING WHICH U SHOULD HAVE NOT IN THE FIRST PLACE.

These all issues came after software update to ONE UI 6.1 and Android 14. Samsung is requested to take action on this, a new software update may be released to solve these issues.

 

BUDDY WE ARE ALSO USING SAME F23 6GB RAM 128 GB INSTERNAL. TOUCH WOOD NEVER FACED ANY ISSUES LIKE WHAT U R FACING. WE ARE HERE TO HELP U. DID U INSTALL SOMETHING OTHER THAN THE SOFTWARE UPDATE. 

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goodthings
Expert Level 5
Galaxy F
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy F
Your's most welcome to here.
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eswark
Active Level 3
Galaxy F
I am also facing the same issues. It is only 20 months having bought this phone. If you follow this community regularly, you will come to know that most of the F23 5G users are facing these issues after updating the software to One UI 6.1 (1 August 2024). This shows that there is some defect in updated software. But Samsung Customer Care is making routine standard suggestions. Authorised Service Centres are suggesting change of mother boards which cost around Rs.9000/-. So, better forget and boycott Samsung phones and buy other brand phones. I have ordered for IQOO phone.
Neerajjpr
Active Level 7
Galaxy F
Samsung itself a defected company. Samsung is just looting Indian consumers ruthlessly. Filling its coffer . Please aware & stop others to buy any product of this Chor Company.
cs_member10
Expert Level 5
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. Therefore, we are taking your valuable feedback, We are continuously working to make our products better and more efficient.

However, as you are facing multiple issues on your device, kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Rothi
Active Level 6
Galaxy F
My Samsung galaxy F23 5G phone doesn't this problem right now?
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Rothi
Active Level 6
Galaxy F
I buy this phone on 2023 New year .
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Tareesj
Active Level 1
Galaxy F
Your have motherboard issues
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