Original topic:

Process system not responding

(Topic created on: 08-29-2024 10:32 AM)
606 Views
JoGalaxyF54
Beginner Level 3
Options
Galaxy F
Hi

im facing some issues
- while using WhatsApp a pop-up appears
says "process system not responding"

- Some times volume up / down command not working

- Getting incoming call notification/rings deleyed , or some time not showing incoming calls, we can find it in missed callers list only.

- Tried restarting the phone, un installed apps and re installed, restarted in safe mode , deleted unused apps, cleared memmory.......But issues still there 

7 Comments
yuvrajjam
Active Level 3
Galaxy F
You just factory reset and give your mobile to samsung service station they will update your mobile.
goodthings
Expert Level 5
Galaxy F
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
Niharshah
Active Level 3
Galaxy F
This all tried but nothing worked. Please share other solutions. Having same issue in samsung s23 ultra
goodthings
Expert Level 5
Galaxy F
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy F
Your's most welcome to here.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps on your device but still facing the issue. So, we would request you to kindly check the software update and try to reset it once after taking a data backup of your device by following the below steps.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, kindly report the problems using a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
Yash2523
Active Level 2
Galaxy F
I had the same issue with my S22. I went to the service center and they changed the software multiple times. But the issue still happens. I contacted the customer care but they said it's chargeable as out of warranty.
They also mentioned that I was the first one to report such an issue so they cannot confirm that this issue was due to the software update. Samsung has to take responsibility and provide us an patch update with bug fixes that actually solves my problem otherwise they have to take responsibility and change the motherboard without taking a single penny from my side as it was purely due to their software update which immediately caused my phone to crash.
0 Likes