Audio video not sync in every app | C9 PRO

[Shekharmine]

Hi all! I recently bought a Galaxy C9 PRO. Everything was going great until a few days ago when the YouTube app started acting up. A few moments into the video, the video would pause but the audio would keep going. Then, the issue started on other apps as well. Now whenever I play any video on any app the audio and video are out of sync. It makes videos completely unwatchable. I looked up the problem but none of the solutions seemed to work. Any advice would be greatly appreciated. Thank you!

[YashJariwala]

Disable any battery saving features and power saving mode which are active and restart your device solves the issue

[Shekharmine]

this is not a solution. i am using the device from 18 months and the power saving mode enabled too. but the problem from last 10 days.

[YashJariwala]

It solved the issue for me so i said if u wish to try u can

[Shekharmine]

thanks for your suggestion. but it's not working for me.

[himanshu2215]

im using this device from last 11 months and i faced the same problem
just go to ur settings sounds and vibration
then go to sound quality and effects
after that turn everything off like uhq upscaler etc then just restart your device i hope this work for you and yaa it worked for me

[admin_]

Thank you for sharing your concern. The relevant department will serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

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[sheshadriC9PRO]

Go to - Settings>Sound quality and effects>Turn OFF uhq upscaler. 100% resolution.