Original topic:

sound distortion/ cut-out

(Topic created on: 02-10-2020 03:12 AM)
117 Views
Nasimpact
Active Level 1
Options
Galaxy A
There's always distortion/cut-out of sounds while playing medias on my phone through wireless bluetooth speakers and headphones. How do I resolve this?
2 Comments
Samsung_specialist
Community Manager
Options
Galaxy A

Hello, 

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your issue, otherwise please visit the nearest service center for it be checked.

www.samsung.com/sa/support/servicelocation/.

Thank you

Ahmed6
Active Level 8
Galaxy A
what is the model of ur speaker/headphones?
what's the model if ur phone?
is your speaker equipped with Bluetooth 5? what is the wireless range mentioned by the headphone/speaker manufacturer?

To make it simple,keep the phone and speaker next to each other,if u can listen to music without any distortion then the issue is related to the wireless connectivity between ur phone and headphone