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Original topic:

A50

(Topic created on: 02-10-2020 09:55 PM)
sonu10jrkerala
Beginner Level 4
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Galaxy A
Dear Samsung my new A50 (7days old) my right thumb is not registering on fingerprint and it was some time is not working but other brands in display fingerprint is very fast and accuracy please fix the problem with a update and face lock will be slow   please fix with a update           by a big samsung fan😘😘😘😘😘😘
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4 Comments
riceandahalf
Beginner Level 2
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Galaxy A
maybe reset fingerprint or add other fingers
riceandahalf
Beginner Level 2
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Galaxy A
my a50 works fine
gsilverveilb
Active Level 6
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Galaxy A
If it's really not working then visit the service center so they could check your phone. I highly doubt an update would fix that if the unit itself is the problem.
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Samsung_specialist
Community Manager
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Galaxy A

Hello,

We are sorry to hear about the issue you are facing with the fingerprint, we advice you 

to visit the nearest service center with them to be checked by our team.

www.samsung.com/sa/support/servicelocation/.

Thank you

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