Original topic:

fingerprint sensor

(Topic created on: 03-17-2020 12:25 AM)
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Xen
Active Level 4
Options
Galaxy A
after i updated my A50 to android 10 and one ui 2.0 I can't register fingerprints or use it to unlock my phone.
3 Comments
Ařpît
Expert Level 2
Galaxy A
Remove protective cases.

If a phone case covers or touches the fingerprint sensor, or prevents your finger from touching it, it can interfere with the sensor's operation.

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Xen
Active Level 4
Galaxy A
i don't have a cover but i just couldn't use it. I restarted and it worked fine
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Ařpît
Expert Level 2
Galaxy A
well that's a good news
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