I want a setting in my phone that if I keep the phone in my pocket, the fingerprint sensor should turn off because it causes frequent mistouch in the pocket and the battery also gets drained, so please find a solution for this.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Galaxy device battery drainage issue: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.
1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.
2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.
3. Check device network fluctuation. Avoid usage in areas with low network/fluctuation.
4. Reduce the display brightness level or set the device to auto-brightness mode.
5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.
6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.
7. Close background running apps.
8. Turn off auto sync of e-mails, app data etc. Open notification panel > Turn off auto sync option.
Galaxy device fingerprint issue: we want to inform you that it is the normal concept of devices, when the screen touches clothes or skin and accidental touch protection is enabled on the device, the disabled would be turned on and some action will automatically happen. Same as the fingerprint sensor touches anything it misrecognizes due to unauthorised touch it will disappear for some minutes and again after some time will work as normal.
● Kindly enable accidental touch protection: Settings> Accidental protection> Turn on it.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
