Original topic:

Software problem

(Topic created on: 11-05-2025 07:39 PM)
117 Views
Neelam913
Beginner Level 2
Options
Galaxy A
My fingerprint sensor is not working and asking for calibration after updating my phone on 28 October 2025.
4 Comments
Samsung_OneUi
Expert Level 5
Galaxy A
Delete fingerprints and add again
0 Likes
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer care support through Samsung Members App as a error report also send log files along with this error report for this issue and wait for next update it's maybe fix it by Samsung team soon. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy A
You're welcome to here.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes