"Dear @SamsungMobile,
As a long-time Samsung user, I need your assistance. My Samsung Galaxy A71, purchased in Sep 2020, started having display issues after a software update, possibly in Mar/Apr 2023. The screen blinks & exhibits a faded green when the brightness decreases. I visited the service center, and they suggested a display replacement costing around Rs 7,000.
Here's the kicker - my phone has never been dropped or scratched, and I'm perplexed by this issue. I hoped it would be resolved with the next update, but on Oct 17, 2023, a mysterious White line appeared on the screen.
I'm in a tight spot financially, and I don't think it's fair to spend Rs 7,000 on a display for a phone that's just over 3 years old and cost me Rs 30,000. I've been a dedicated Samsung customer for nearly a decade, owning Samsung monitors, a washing machine, and multiple phones, and I've never encountered an issue like this.
I hope that sharing my situation will result in a satisfactory response from Samsung. I don't want to think about switching brands. 🙏
#SamsungHelp #CustomerSupportNeeded"
