Original topic:

Regarding software bug and default application issues in A16

(Topic created on: a month ago)
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sreemssamsung
Beginner Level 2
Options
Galaxy A

Bug feel

1)Screen recording missing after update from Android 14 to Android 15 it also complaint with Samsung customer care 


2)In calculator while opening zero value was defaultly coming on that must be deleted after after the user need to enter the values


3)In camera while taking photo there are three options in flash that is one is automatic flash second one is without press third one is enable flash all time . Issue was always on flash not working. Due to this suppose the user need to take a photo in Darkness is not comfortable.

5 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
You're welcome to here.
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues with your device, we kindly ask you to share the log file with us. Additionally, if you have any video clips or images that illustrate the problem, it would greatly enhance our understanding.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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sreemssamsung
Beginner Level 2
Galaxy A
For screen recording issue was happened after os update from android 14 to android 15.
How I can share this by image or video clip???
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sreemssamsung
Beginner Level 2
Galaxy A
screen recording was missing in android 15. But in android 14 was available.
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