Samsung S20 FE | Fingerprint sensor calibration needed

[StanleyM]

I just got my new phone, but when I try to set the fingerprint, it says 

"Fingerprint sensor calibration needed"

if the problem continues, call Customer Service.

Some people say that I need to send it a service center, but how long does it take? also, is there another way to fix it?

[GALAXYlover007]

there are many ways but the official way is to take it to a samsung service centre

[StanleyM]

How long does it take? Do I need to leave it there?

[GALAXYlover007]

not sure about leaving , u have to leave or u can take awayright after service.
go to service center and ask them once.

[jasman111]

reset your phone as it worked for me

[StanleyM]

I did it 3 times and nothing worked for me.

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you to kindly visit the service center for physical inspection of your device and they will let you know how much time it will take to resolve your concern. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[OD99]

Hey there!!!

I had a same issue and fingerprint scanner seemed little bit slow as compared to old back of the phone sensors.

but here's the solution it worked for me and can see some improvements. try it out

▪︎ Goto settings and search for "optimise battery usage" click on result

▪︎you'll have a list, select second option "optimise battery usage"

▪︎once you're inside optimise battery usage setting you'll see a drop down list. select "All" from that list.

▪︎after that click on search button(top right corner as shown in screenshot) and search for biometrics.

▪︎you'll find "com.samsung.android.biomatrics " turn that off and you're good to go 👍.

▪︎restart your device once and see if your problem solved or not.

[StanleyM]

That didn´t work for me either :(I guess I'll wait for the next update, if the problem is not fixed, I'll return it.

[rr888]

Hi, I just got my samsung s20fe 5g delivered today and I'm facing same issue. I want to know what did you do to get rid of that problem? Please reply .. thanks