- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2024 09:14 AM in
Galaxy A- Tags:
- SamsungA52S
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2024 09:19 AM in
Galaxy A
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
03-18-2024 07:29 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you kindly perform the following steps to resolve your issue.
Remove fingerprint and set up fingerprint again:
Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up your fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.
How to remove Fingerprint: Settings > Biometrics and Security > Fingerprints > Fingerprint1 > Remove > Remove again to confirm.
How to Set up Fingerprint: Settings > Biometrics and Security > Fingerprints > Add Fingerprint > Scan your fingerprint > Place your finger on the sensor, then lift it off when you feel a vibration > Continue >
Reposition your finger each time to capture the edge of your fingerprint > Tap on Done.
Fingerprint added successfully.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2024 10:20 PM in
Galaxy A- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2024 10:20 PM in
Galaxy A- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2024 04:48 PM in
Galaxy A- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-22-2024 05:25 AM in
Galaxy A