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Original topic:

Samsung A35 5G heating issue

(Topic created on: 04-14-2024 01:26 PM)
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v3nky19
Active Level 1
Options
Galaxy A
I brought my Samsung Galaxy A35 5G, 1 day back now its heating up with normal operations and also the upper part of the screen becomes really hot with normal operations like Camera, Phone, instagram and youtube (in WIFI). I turned off the all the other operations like Location, NFC, Screen Brightness and still its very hot. Also, Im using a single app in the phone. 


@samsungsupport please help me asap!

1 Solution


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Solution
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly perform the following steps to resolve your issue by the given links: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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0 Likes
38 Comments
Jigar_Thakkar
Active Level 4
Galaxy A
Nobody will support you bro . . Samsung Support is USELESS . . .!

You got trapped by buying Samsung phone 🤣
Don't buy next time of advise anyone next time to buy it
bhavanya
Active Level 3
Galaxy A
Don't buy A series
Solution
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly perform the following steps to resolve your issue by the given links: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
Abinmphilip
Active Level 1
Galaxy A
Same heating issue with me Also,
This should be rectified through a software update ASAP.
Hopefully samsung will do this ..
GVK1
Beginner Level 2
Galaxy A
I brought my Samsung Galaxy A35 5G, 2 months back the phone is heating up with normal operations and also the upper part of the screen becomes really hot with normal operations like Camera, Phone, instagram and youtube (in WIFI). I turned off the all the other operations like Location, NFC, Screen Brightness and still its very hot. Also, Im using a single app in the phone. 
pankajkunarpk
Beginner Level 2
Galaxy A
Over heating
hello1234
Active Level 1
Galaxy A
Over heating...it's just 12 hours since I bought the phone
v3nky19
Active Level 1
Galaxy A
In first update they resolved now again they gave the update this week now again its heating @cs_member10
PraveenSingh2500
Beginner Level 2
Galaxy A
Same heading issue.I bought this phone 2 week ago