Original topic:

Problem while using WhatsApp

(Topic created on: Monday)
35 Views
Sam-a36
Active Level 1
Options
Galaxy A
I recently bought new a36 2 days back but there is problem while using the WhatsApp during voice and video call. The app does not respond and sometimes I am about the change the video viewing mode in the WhatsApp. I am also not able to change the position of the app on the screen. Did not expected such issues in samsung phone. 
What should I do , please suggest. 
Thank. 
4 Comments
vi18
Active Level 6
Galaxy A
Reset the device
0 Likes
Sam-a36
Active Level 1
Galaxy A
Thank you. I will try this
0 Likes
vi18
Active Level 6
Galaxy A
If my suggestion helps you then please accept it as solution by clicking on three dots on corner 😊
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that kindly contact the respective application helpline. They will be able to provide you with the exact information about the issue.

Warm Regards,
Samsung Customer Support