Network,Call and Connectivity Issue

[harish_k]

I am using dual SIMs, with Vodafone as the primary SIM and Jio as the secondary SIM. Both SIMs are having network issues—calls are not connecting properly, and the internet is dropping despite full signal strength. With Vodafone, the signal often disconnects. I am very disappointed, as I am using a Samsung Galaxy A54. Please provide a solution.

[Vyapak]

Just try with single SIM if this is ok it means software bugs.

[harish_k]

I've tried, but I found that the issue is only with Vodafone on my A54.Thank you

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[harish_k]

I don't have a problem with either SIM, except for Vodafone. The same Vodafone SIM works well in the S21 FE, but I only face issues with it in my A54. The major problem with the Vodafone SIM is unstable internet despite full signal strength, frequent call drops, and the network automatically switching to 2G.

[harish_k]

I also experience problems with Jio, though not as frequently.

[harish_k]

I think the problem is with LTE mode not 5G

[harish_k]

I don't have a problem with either SIM, except for Vodafone. The same Vodafone SIM works well in the S21 FE, but I only face issues with it in my A54. The major problem with the Vodafone SIM is unstable internet despite full signal strength, frequent call drops, and the network automatically switching to 2G.

[harish_k]

I also experience problems with Jio, though not as frequently.

[harish_k]

I think the problem is with LTE mode not 5G