Original topic:

How to get video calls back on Android 11 one ui 3.1

(Topic created on: 05-20-2021 07:49 PM)
Rakhmonov
Beginner Level 2
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Galaxy A

Samsung Galaxy A71 smartphone after upgrading to Android 11 and one ui 3.1, the video call button disappeared and the message button was replaced. Previously, it was very convenient to talk by video without the Internet with someone who has smartphones from Samsung, after the update, this feature was removed now I can not get through by video call. I really ask you to return such a good functionality of video calls without the Internet.

7 Comments
tapanshukla
Active Level 4
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Galaxy A
I have video call button on keypad and can make the video call. I am running one ui 3.1 core.
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Rakhmonov
Beginner Level 2
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Galaxy A

Do you have android 11 and one ui 3.1?

photo_2021-05-18_12-15-30.jpg

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tapanshukla
Active Level 4
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Galaxy A
I have android 11 running one ui 3.1 coreScreenshot_20210518-123558_Phone_12857.jpg
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tapanshukla
Active Level 4
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Galaxy A
One ui informationSmartSelect_20210518-124313_Settings_12861.jpg
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Rakhmonov
Beginner Level 2
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Galaxy A

The smartphone is the same Galaxy A71?
Strange may depend on the update region.

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tapanshukla
Active Level 4
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Galaxy A
No, i have F41 that's why i am running one ui CORE version.
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cs-member13
Expert Level 1
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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