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05-18-2021 12:25 PM in
Galaxy ASamsung Galaxy A71 smartphone after upgrading to Android 11 and one ui 3.1, the video call button disappeared and the message button was replaced. Previously, it was very convenient to talk by video without the Internet with someone who has smartphones from Samsung, after the update, this feature was removed now I can not get through by video call. I really ask you to return such a good functionality of video calls without the Internet.
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05-18-2021 12:35 PM in
Galaxy A- Mark as New
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05-18-2021 12:39 PM (Last edited 05-18-2021 12:54 PM ) in
Galaxy ADo you have android 11 and one ui 3.1?
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05-18-2021 12:41 PM (Last edited 05-18-2021 12:41 PM ) in
Galaxy A- Mark as New
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05-18-2021 12:43 PM in
Galaxy A- Mark as New
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05-18-2021 01:12 PM in
Galaxy AThe smartphone is the same Galaxy A71?
Strange may depend on the update region.
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05-18-2021 01:14 PM in
Galaxy A- Mark as New
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05-20-2021 07:49 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support