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07-13-2020 04:19 PM in
Galaxy AI need help. After my a70 was updated to android 10 I am experiencing weak battery and fast charging not working. And now I cannot charge while the phone is powered On. Need to off the phone before charging. And today, my phone was not turning on. It is only stucked at the Samsung Galaxy A70 display. I tried to hard reset it but it is not appearing. I plugged the charger and tried to power it on and it work. What will i do?
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07-13-2020 05:48 PM in
Galaxy A
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07-15-2020 07:25 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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08-21-2020 11:54 AM in
Galaxy AI have the same problem. My A70 won't charge. Day before yesterday I turned it off and charged to 95% (using original Samsung charger). This morning it was on 42%. I wanted to charge it (using original Samsung charger). The phone detects charger when plugged in, but it does not start charging. Instead, it discharges to 41% after few minutes.
Obviously, there is something wrong with charging procedure. Problem is not in charger because original charger and several others that I tried with other devices works OK. And charging works OK when phone is turned off.
It is not an option to charge the phone only when it is turned off.
Please advise.
Thank you.
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08-21-2020 07:40 PM in
Galaxy AAnother observation....
Battery capacity at 26%, charger connected to phone, phone detects charger, charging process does not start (not after 15 minutes).
While charger is still connected, I turned off the phone , and charging process started!
Obviously, there is no problem with USB port.
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08-25-2020 03:24 AM in
Galaxy ASame problem here. Started not charging while it's turned on all of a sudden. When it's off, it charges just fine.
Makes me think it's a software issue at this point but it's not widely reported.
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11-13-2020 02:43 AM in
Galaxy AUselless, get serious and fix the f**** problem.
