Original topic:

Data transfer problem

(Topic created on: 02-21-2025 01:35 PM)
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sawan9571
Active Level 1
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Galaxy A
I have connected my galaxy A35 with my HP laptop. But it don't let me transfer files from laptop to mobile. How to do that?
2 Comments
horizonfl
Active Level 2
Galaxy A
Connect your Galaxy A35 to your HP laptop using a USB cable. On your phone, a notification will appear: Tap "Charging this device via USB" or "USB preferences". Select "File Transfer (MTP)" instead of "Charge only". Now, try copying files again from your laptop to your phone.

This should allow file transfers between your laptop and phone.

If this was useful to you, please click on the three dots and select "accept solution"
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1. Take a USB cable and connect your Galaxy A35 to the HP laptop.
2. Once connected, you should see a notification on your phone.
3. Tap on "Charging this device via USB" or "USB preferences".
4. Choose "File Transfer (MTP)" instead of "Charge only".
5. After that, you should be able to copy files from your laptop to your phone without any issues.

Warm Regards,
Samsung Customer Support

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