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02-20-2025 01:34 PM in
Galaxy A- Mark as New
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02-20-2025 01:37 PM (Last edited 02-20-2025 01:47 PM ) in
Galaxy AThis should allow file transfers between your laptop and phone.
If this was useful to you, please click on the three dots and select "accept solution"
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02-21-2025 01:35 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
1. Take a USB cable and connect your Galaxy A35 to the HP laptop.
2. Once connected, you should see a notification on your phone.
3. Tap on "Charging this device via USB" or "USB preferences".
4. Choose "File Transfer (MTP)" instead of "Charge only".
5. After that, you should be able to copy files from your laptop to your phone without any issues.
Warm Regards,
Samsung Customer Support