Usb data transfer problem

[RI_Shaon]

Dear seniors , 

I can't transfer my data from my galaxy A35 phone to my pendrive by using cable , recently. An uncle use my phone for some times and I think he makes some problem in my phone settings. So how can I fixed this problem and again transfer my data with this cable ( picture under the post ) from my phone to pendrive. 

Please help me guys . 

[DrAmitKumarSahu]

Used before beta download.😊

[RI_Shaon]

I don't understand.. plz say again

[DrAmitKumarSahu]

Sorry, my mind always shows a beta program.

[Anonymous]

Because you think you'll die if you don't get Beta update 😂😂

[Anonymous]

You have two options -
1. Reset all settings: Do this by going to Settings > General Management > Reset > Reset > Reset all settings
2. Complete factory data reset (Formatting): If above doesn't work, do a factory reset by going to Settings > General Management > Reset > Factory data reset.

But before doing this, keep a backup of your data MANDATORILY or your data can be lost FOREVER. If you have a Samsung account, you're in luck! You can backup the data in the Reset tab itself. Under the Back up your data section, you'll find Temporary data backup. You'd probably want to use this option, as it allows you to backup all your data to Samsung Cloud, as you can backup UNLIMITED DATA. So, even if you don't have a USB stick that big, cloud will help. But remember to scroll and deselect Settings and permissions in the Choose what to back up screen. Otherwise, the factory reset will become completely useless when you reset your data. If you still want to be sure nothing wrong is there, you can always manually back up your data.

[AudioJack35]

Just see for any notification popup or go to My files. You may also had blocked thus feature jn settings by accident, check there too

[RI_Shaon]

Is it any problem ?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that your device supports the OTG feature. If you are facing an OTG connectivity issue, then kindly follow the given steps:

1. Check different OTGs with your device.
2. Check another pen drive.
3. Check with genuine OTG cable.
4. Check whether the device is OTG compatible or not.

5. Check the USB connection: Perform Phone diagnostics checks through the Samsung Members apps.
Path: Samsung members > Support > Phone diagnostics > USB connection.

6. Clear data of USB settings: To clear the data off the USB, please follow the below steps.
Setting > Apps > Three dots (Appearing at the top right corner) > Show system apps > Search USB Settings > Tap on storage > Clear data of USB Settings.

7. Reset app preferences: Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)

8. Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

9. You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support