Original topic:

Battery Drain cause

(Topic created on: 07-12-2020 12:57 AM)
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msn678
Active Level 6
Options
Galaxy A
My device is galaxy A50 my 15w charger was complainted 4 weeks ago now iam using 10w charger. And battery draining fastly now. is this a reason for draining battery faster? I dont know about it please respone my question
11 Comments
v3nom
Active Level 8
Galaxy A
https://r2.community.samsung.com/t5/Galaxy-A/Samsung-Galaxy-A50-Long-battery-life/td-p/4787863


Check out this post and do let me know if this helped you out.
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:-


1. Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


2. Close background running apps:-Tap on recent key and close the background running application.


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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