Media storage causing battery drain

[Gauresh1]

Hey guys, 

Anyone facing this issue. I'm closing that every time when it pop-ups and says media storage using x%

And due to that device started overheating I can literally feel that. Like can't even touch or hold the phone.

Also it's been like 4 years I'm using the same phone, cause it's running pretty smoothly thanks to Samsung and snapdragon for that.

I'm using galaxy A80.

4 years without battery replacement should I replace the battery ?? Is it because of the battery ??

[AGalaxyLoverTip]

Can you a share photo?

[Gauresh1]

You mean screenshot of that media storage thing ??

[AGalaxyLoverTip]

Umm

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
nd).

Warm Regards,
Samsung Customer Support