Original topic:

A50s camera 48MP mode zoom not working.

(Topic created on: 07-12-2020 02:14 PM)
542 Views
Complaint12
Active Level 4
Options
Galaxy A

A50s | Camera 48MP| Zoom Not working So you can't capture Good Image .

Due to this I contact Samsung Customer care they reply clean camera cache I do but still camera problem Samsung Customer care again reply do reset phone & start in Safe mode I also done & finally I done Factory restart.

But After factory restart also Camera 48 MP with zoom not working.

 

I have purchase this costly phone for only & only to have 48 MP camera but it's not working  Here I doesn't see any one comment for camera.

No any change occurs after factory reset & lost few data.

Finally what We get from Samsung customer care? They asking to do phone reset only why?

Also I continuous notification app down load is ready connect to WiFi So how to connect WIFi?from who I get WIFi ? Why such third class option is there?

Support from Samsung is not up to mark.

 

I recomende not buy Samsung any more because we care wasting time here in setting of phone , what we will get from this in actual life?

This what I get from Samsung.

If I sell this phone in market no one will give 10000 INR.

 

128 GB data back up , Secure folder data lost time wasting.

 

 

5 Comments
Š
Expert Level 5
Galaxy A
It was removed with android 10 update. In A50 it was added back with a software update. So your issue will also be solved in next update.
isumantadas
Active Level 7
Galaxy A
yes..next update
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Complaint12
Active Level 4
Galaxy A
how to remove android 10 ? & back to original, This is big problem cant use camera in 48MP
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Kindly be informed that this is a concept not any issue. Zoom in option will remain disabled in 48 MP camera.

 

For future reference, you can contact us by sending email at support.india@samsung.com or call us 1800-5-07267864/1800-40-7267864.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Complaint12
Active Level 4
Galaxy A
cS-membe13

you say 48MP camera zoom disable is conecept they Teach me How to capture Image that few away from me?
if its concept then why camera 48MPzoom is available before android 10?

why asking me to contact further for cheating policy
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