Hi friends Proximity sensor of my A71 is not functioning properly. Facing too much problems during call. Many times screen remains black at the time of removing of phone from my ear. Already done factory reset but problem not solved. Any help?
I have the same issue. It's because some of the Galaxy A series phones don't have a physical proximity sensor. If you dial *#0*# or *#77692*# you can see "virtual proximity sensor" that doesn't work properly. Maybe they use the lux sensor and touchpad instead of the proximity sensor.
I went to several Samsung service centres to resolve my but there was no solution. As they said this is the design and there is nothing they can do about it. I think Samsung should discontinue or modify this product.
Hi there. Just bought a Galaxy A71 and faced the same issue. Had to check with a phone repair shop and turns out to be the screen protector which came with the phone. They removed the screen protector and replaced with a normal screen protector. Works fine since then. And they said it was one of a kind screen protector when I bought the phone from Samsung 🙄
I have the same issue on my S20 FE. I removed the factory screen protector, did several factory restores, cleared cache. Returned one phone, bought another. Still have the same problem. Lots of hang ups, launching stuff I didn't launch all during phone calls. Super annoying - great device, terrible phone
