In my current device which is Samsung A34 5g the proximity sensor isn't working all the time. After completing talking when I got the phone off my ear, screen remains dark whereas screen light should switch on automatically so that I can cut the call. It happens 7 out of 10 times. I think it's a bug and got to be fixed immediately so that user experiences improve.
Sensor may be virtual or hardware but it's destroying my user experience. Other brand users never face such issue. My other family members are using Chinese brand phones. In there phone no such issue is happening at all.
As per your issue, we request you to please report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
