A31: Fingerprint sensor calibration needed

[obertsm]

My Sumsung A31 after a screen replacement at one of the call center in Ongwediva, Namibia 🇳🇦 

Gives an error: Fingerprint sensor calibration needed. If the error persist contact customer service. 

I paid a lot of money for this repair but it seems they are unable to get this problem resolved.

Please help or guide

[Tsogo_sam05]

Hi, obertsm, please run a service test on your Fingerprint sensor.

1. From the phone dialler, enter *#0*#.
2. Select Sensor
3. Scroll down
4. Under Fingerprint test, Select Normal scan.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.

[MrsSD]

Hi, i tried this...doesn't work. My phone did restart, but the issue persists. What's next?

[Crowns0057]

I'm trying to register my fingerprint in my samsung a31,  is not registering 

[Tsogo_sam05]

Hi, MrsSD apologies for the delayed response.

Kindly note that your device may need to booked in for assessment. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

[Tituspkh]

They did not gave you an original screen. Go back claim your money back. 

[Members_UUjentl]

Matu jaat 

[Kosar Ansari]

Kosar Ansari 

[Kosar Ansari]

Samsung a31 fingerprint 

[malindy]

Yes