Hi everybody..I have been struggling with this problem for so long which is updating my Samsung Galaxy s10 plus ..My software is still android 9 . I tried to the factory format still didn't work .. It drives me crazy and I started losing hope ..pleas...

I have this phone for a while now it is Samsung Galaxy S10 plus And the current update that I have is  Android 9 I haven't gotten the newest update yet so what's the issue