I have the same problem. Bought my note 20 ultra in December and still waiting. When I called today (2nd time calling), they said I don't qualify but they didn't tell me that the first time. I asked if the query could be escalated and the call c...
I'm also still waiting. phoned the call centre today only for them to try and tell me I don't qualify. This was not mentioned to me at all when it was processed or when I called them before to enquire on the hold up. No, instead they made me go a...
I have the same problem. the call centre agent even made me get another TV license and now on the second follow up call is trying to tell me that I don't qualify. I need to speak to a manager. This is bad service to the extreme