I have an A51 with q cracked screen with care package that was booked for collections 4 months ago that has still not been collected.I have booked it in twice, the staff on the support chat do not even know that the service exists.How to go forward?

I registered a Samsung Smart Tag on Samsung South Africa website today, so strangely it wasn't listed in the Devices list so I selected the other devices option.There were no hickups forth, now I have 2 Samsung phones 1 Watch 3 LTE registered and 1 ...