Hi, use the online chat to contact support, tell them your issue and they'll send a follow up email to the team running the promotion.

I also received my confirmation but no tracking number for delivery was sent to me.

How long did you have to wait for that email?

They just sent me an email saying they received my request with my reference number. I did not receive any email to say my claim was successful and they do not respond to emails and the phone number doesn't exist. It's quite ridiculous.