@MJvanStaden you will need to pair it up several times because then bud will be completely flat. I literally just got mine sorted and it is charging now, watch something while you do it because it was a mission 藍
I got mine this morning and the left one didn't work but I literally just got it to work now. Like in the picture above, you need to remove the ear buds out of the case and then put them back in and press the touch pad for around 10 seconds, it must ...