Why my new Galaxy Buds 3 Pro earbuds is not charging

[Khandanish]

I have bought the galaxy buds 3 pro two weeks ago and i am facing this issue my right side earbuds is not charging.

[VKJAAT]

Worst products of Samsung don't bye

[Amanvermaind]

Kharar ho gya h samsung ka Naya Lena padega😂😂

[VKJAAT]

Don't bye Samsung

[AsrS22ultra]

Yes ,I am also facing that problem, so suffered, service center is not responding for replacement.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issues.

1. Charge my Galaxy Buds: To charge the battery in your Galaxy Buds use the following steps.
- Place the earbuds in the charging case (do not use if wet or dirty)
- Connect the USB cable to the charging case or use a wireless charger.
- Both earbuds and case charge simultaneously
- Use only Samsung charging devices for optimal battery life
- Device and charger may become warm during charging, but this is normal
- Do not disassemble, modify, or repair the device
- Keep magnetic stripe cards away from the device or charger to avoid damage

2. Monitor the charge status: When you connect the earbuds and charger case the LED indicators will flash certain colors to indicate the battery level.
• Green: Fully charged.
• Red: Charging.
• Flashing Red: Charging error. Reconnect the case and earbuds. If the error occurs again, contact a Samsung Service Centre for service support.
Note: You can check the battery level for the case and earbuds in the Galaxy Wearable app.

3. Wireless PowerShare: To wirelessly charge your Galaxy Buds with Wireless PowerShare, you need to follow these steps:

1. Activate the Wireless PowerShare feature on your phone.
2. Place your phone face down and put the compatible device (Galaxy Buds) on its back to start charging. You'll hear a notification sound or feel a vibration when charging starts.
If you want to enable Wireless PowerShare mode manually, here's how:
- Open your device's Settings.
- Scroll down and select "Battery and device care".
- Tap on the "Battery" option.
- Select "Wireless power sharing" and turn it on by activating the switch. Please note that Wireless PowerShare is compatible with most Qi-certified devices.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Khandanish]

Dear Samsung,

In this long thread, you are telling me how to charge your earbuds. Is this a joke, or do you think I don't know how to charge earbuds? There is a serious problem with the earbuds. Please rectify that rather than sending these useless tutorials.

[AdiVik]

I get this notification very often. Not sure what's the issue. And it's only happening for left buds. Right didn't got any problem. Only solution is also put them in case with little force/ distance. As putting then softly have this sometimes.

[Khandanish]

Yes, I am getting it very often too. The problem is that my right earbud was at 10% battery and it was not taking any charge from the case. After trying numerous times, it finally took a charge. Now, I have submitted this earbud to the service center.

[AdiVik]

That's a good decision.