Tried multiple times even did complete reset......still no luck....don't know what to do....nor airtel or samsung is able to help....both say check with the other for issue....
I was also not able to setup the Mobile plan on my Ultra watch. I am using an Airtel Postpaid connection. My phone is Google pixel 7 Pro. Every time I tried to setup the Mobile plan I get the message "Airtel does not offer any mobiles plan for watches". But I know we can enable LTE on the ultra with a non Samsung phone. So this is what I did to get the LTE mobile plan enabled on my ultra.
Since I didn't have a Samsung phone I Visited the Samsung store and used one of their samsung phones to setup and pair my watch, which allowed me to setup my mobile plan as well. Then there is an option in the wearable app to transfer the watch to a new phone by retaining the mobile plan setting. Which basically does a soft reset of ur watch and then u can pair the watch with another non Samsung phone, in my case I paired it with my Google pixel 7 Pro . I just did that and was able to pair the watch again to my pixel 7 Pro. The mobile settings were retained on the watch and it's working fine now. See if u can find a Samsung phone and perform the above steps to setup ur mobile plan on ur watch.
Before I went to the Samsung store, I visited the Airtel store to check with them and they said that the mobile plan can be used only with a Samsung phone and Samsung watch. But did not agree to their statement.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Activating the Galaxy Watch’s mobile network: You can receive calls and messages on your Galaxy Watch without mobile devices and also use various other services through the mobile network after activating it.
1. Check that the service providers of your Galaxy Watch and mobile device are the same. The connection method may vary depending on the service provider and region.
2. The mobile device must be connected to a Wi-Fi or mobile network.
3. You can activate the mobile network only when you use a mobile device running the Android operating system 5.0 or later and with 1.5 GB of RAM or more.
4. If the mobile network cannot be activated properly, contact your service provider.
5. While connecting your Galaxy Watch to the mobile device, activate the mobile network on the Mobile service for your watch screen.
6. On the Galaxy Watch’s Apps screen, tap Settings → Select Connections → Select Mobile networks and follow the on-screen instructions to complete the connection.
7. Launch Galaxy Wearable on your mobile device, tap SETTINGS → Select Mobile networks, and then follow the on-screen instructions to complete the connection.
In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
