Original topic:

Watch 4 disconnecting

(Topic created on: 10-02-2023 03:17 PM)
563 Views
adityaray
Active Level 3
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Wearables
Hey, my galaxy watch 4 keeps disconnecting after the recent update. OneUI version is 5.0 and System version is 13. Also the battery is draining out too soon.

Anyone else facing the issue and was able to solve it?
6 Comments
RĀJ
Expert Level 5
Wearables
Reset it
Technow
Active Level 6
Wearables
Battery drain is one issue i am also facing previously it was 1 day use now half day its dead
cs_member10
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1-Kindly open the Apps screen on a watch.
2-Swipe the screen and tap on General.
3-Reset.

And also share reports of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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adityaray
Active Level 3
Wearables
Sure
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Dhindsa_3630
Active Level 2
Wearables
do this resolved your issue
I'm also facing same after updating to new version
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adityaray
Active Level 3
Wearables
Hey, there was an update of the Watch OS and it was fixed to a large extent
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