Unable conne t to wear app to buds2 pro

[sumit227]

BT connect done,

Listen ok

But not connecting to wear all at all

Purchase 3days back

[Oneui_new]

Reinstall wear app and try again to install buds2. No problem in my buds

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

●Check app cache: Settings > Device care > Storage > CLEAN NOW.

●The clear cache memory of a particular application: Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

●Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Kindly try to pair the buds after performing the above given steps.
Note: Bluetooth must be enabled on your Galaxy smartphone.

Step1: Place earbuds in the case and close the lid.
Step2: Open the case to enter into pairing mode.
Step3: Tap ‘Connect’ and follow the on screen prompts.
Step4: Go to ‘Galaxy Wearable’ app on your mobile device then tap ‘Start’.
Step5: Enable your device location services to find, connect to your device and determine the relative position of nearby devices. Select location permissions.
Step6: Select your Galaxy earbuds.
Step7: Tap ‘Pair’
Step8: Tap ‘Continue’ to agree to the ‘Samsung End User Licence Agreement’.
Step9: Grant app permissions. You’re all set to use your Galaxy Buds2 pro.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[sumit227]

Not happening